Dr. Raj Shree
UGC Grievance Redressal Portal
Roles & Responsibilities:
to ensure publicity/awareness of the establishment of grievance redressal mechanism and UGC's students' grievances portal.
To help in effective redressal of the grievances.
To monitor and respond to students' grievances lodged on the portal.
responsible for handling grievances of colleges affiliated to their university.
To submit report the action taken on the portal
OBJECTIVE OF GRIEVANCE REDRESSAL
Linking with a well-defined Disciplinary System to make it acceptable to all.
All actions should be prompt for better redressal of Grievance.
To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct.
Aim should be on prevention of misconduct rather than controlling through disciplinary measures.
To create a platform where students can point out their problems, regarding academic and non-academic matters.
Get suggestions from the students for improvement.
Take necessary steps for improvement in the light of grievances.
GRIEVANCE HANDLING PROCEDURE AT UNIVERSITY LEVEL
Whenever a complaints/grievance is received from a student, it will be recorded and a unique number will be given to the grievance for future reference.
Recorded grievance will be forwarded to the concerned department/ Section/Person with its comments within 15 days.
Departmental Head/ Sectional head may constitute a committee to resolve the issue depending upon the severity of the issue.
The student will be informed with the resolution given by the concerned department/Section/person.
Student can enquire the status of grievance under process periodically.
At the end of stipulated time a report/solution may be collected from concerned department/ section/Person.
If the grievance is resolved, the student is supplied with the solution provided by department/ section/Person.
If at any point of time department could not able to resolve the grievance of student, student can re-appeal to dean of the respective school for seeking the solution.
Escalate the grievances/ complaints to higher authority if any case, the complaints and grievances could not be handled by the department/section/Person.